INTERNATIONAL WAREHOUSE SHIPPING
IMPORTANT: We want your international warehouse purchase to reach you as quickly as possible.
PROCESSING TIMES: Order verification, tailoring,quality check and packaging. All our orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Then the orders are processed and this can take 3 - 5 business days. Once the order is shipped you will receive an email with the tracking number.
SHIPPING TIME: UBI International shipping usually takes between 2 to 3 weeks to be delivered.
All our orders are sent through UBI, which is a international postal product. Please note delays do occur due to holidays and third party circumstances.
***COVID-19 IS CAUSING WORLDWIDE SHIPPING DELAYS***
We cannot be held liable for loss or damage resulting from late or delayed deliveries.
STANDARD SHIPPING - EXPRESS SHIPPING
IMPORTANT: We want your purchase to reach you as quickly as possible. We will make every effort to deliver to the Australia Post Shop on the same day or next business working day. Please remember that all dates are specified and are estimates only. We cannot be held liable for loss or damage resulting from late or delay deliveries.
Make sure you have filled out your details & delivery address correctly. We do not take any responsibility for incorrect information you fill out. Once your purchase leaves us we cannot change where it is sent. If it is returned to us, your order will be re-shipped at your cost.
Please make sure you double check your information, if your parcel is not returned to us, we will not be able to offer a refund or a replacement.
International standard post allows up to 14 - 30 business days to arrive at your address. Most times it arrives early. Times may vary depending on your country's customs & how long they take to release your parcel in transit. We cannot be held responsible for these delays.
PLEASE NOTE: We comply with Australian export regulations. We are therefore required to declare the exact value of all items ordered and to mark them as dutiable items. We are prohibited by law from marking the order as a gift to bypass or reduce customs fees even if the order is placed with the intention of sending it as a gift.
We are not responsible for any custom or duty charges.
We do not deliver to a P.O. Box outside of Australia.
International orders are final.
If you are not 100% happy with the product, please see our policy on refunds & exchanges.
All international deliveries are divided in 3 zones.
New Zealand: Delivery timeline is 3-10 business days. Tracking is provided.
USA / Canada / UK Delivery timeline is 4 -15 business days. Tracking is provided.
Rest of the world. Delivery timeline is 5-18 business days. Tracking is provided.
Currently international deliveries are not insured.